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 Home -> Technical FAQ
  Technical FAQ
 A collection of answers to the most often asked questions by our Rising customers has been compiled by
our Technical Support staff.
  Search:  
Rising Antivirus | Rising Personal Firewall | Rising Antivirus plus Firewall |
- Q: How to use the License Number to enable the Rising Antivirus?  
- Q: How to enable or disable Rising Assistant?  
- Q: How to disable the outgoing email scanning with Rising Antivirus?  
- Q: The subjects of emails that I have received occasionally are marked (Rising Spam Alert), how to eliminate this?  
- Q: I don’t want to display Information Center (just a Chinese screen on main window)  
- Q: How to create the current version of Rising Antivirus if necessary?  
- Q: I forget the password what I have set on Rising Antivirus, how can I do?  
- Q: I failed to install or upgrade Rising Antivirus. “The procedure can’t continue” message flashes quickly on the screen after running installation package.  
- Q:Why can not I install Rising Personal Firewall in Windows 95?  
- Q: How can I prevent others from modifying my settings?  
- Q: How can I maximize my computers security?  
- Q: Why are some programs still accessing the network even though I switched modes?  
- Q: I accidently chose to deny network access to an application. How can I allow access?  
- Q: Why can not I click the "Locate IP" button?  
- Q: The firewall has notified me about an attack. How can I find detailed information?  
- Q: Why do my logs seem to be taking up so much disk space?  
- Q: All the prompt windows close too quickly. How can I extend the display time?  
- Q: When I launch the program, an error message displays saying "Failure in Service Communication". What should I do?  
- Q: Why can not some PCs in the local network connect to my PC?  
- Q: My Internet connection requires authentication, and my security setting is set to High. How can I establish a connection?  
- Q: Why can not I connect to a VPN server?  
- Q: How can I disable Windows Firewall in Windows XP SP2?  
- Q: How can I connect to a LAN printer?